Return Policy
- Eligibility for Returns
- Products can be returned within 7 days of delivery.
- The product must be unused, in its original packaging, and in resealable condition.
- Opened or used skincare products. (With problem in use)
- Non-Returnable Items
- Opened or used skincare products. (Having no problem in use)
- Items purchased during sales or promotions.
- Return Process
- Contact our customer service team at infor@fioraes.com or whatsapp +92 345 8444420 to initiate a return.
- Provide your order number and reason for return.
- Returns are subject to approval after inspection.
- Refund Policy
- Refunds will be issued as store credit or to the original payment method within 7-10 business days after the return is processed.
- Shipping fees are non-refundable.
- Exchange Policy
- Exchanges are allowed for defective or damaged products only.
- Notify us within 48 hours of receiving the product for an exchange.
- Return Shipping Charges
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Need help?
Contact us at infor@fioraes.com for questions related to refunds and returns.